jack of all trades, master of none

This may sound familiar (all too familiar) to many people who work in tech support, and we all know what it means:-

you will be able to answer every question any customer ever has

you will never be able to know enough to call yourself an expert at it

Think about it - it's true. Unless it's a personal interest, tech support is bad for your learning. You're taught what you need for your job, but not afforded the opportunity or resources to be better than you need to be. Hence the 'piggy-in-the-middle' effect of making you the company's idiots

Anyway, I'll leave that one there because I'm rambling now, but I tend to do that when fucked off with things. Work does that to me, and today was no exception.

There's only so many support calls that can be closed for being simply retarded before you go postal.